Challenge: Slow turnover and strained floor systems at a high-volume venue were costing serious profit.
Solution: Implemented a predictive labor model, redesigned guest flow, trained management on proactive floor control, and implemented a top-notch, state-of-the-art reservation system that made us lightning fast, impeccably efficient, and wowed our guests, too.
Results:
– 12% profit increase
– 20% faster table turnover
– Improved team dynamics and stronger FOH leadership